Pledge manager opening soon!
over 1 year ago
– Sun, Jan 08, 2023 at 12:21:06 AM
Our pledge manager, BackerKit, is going live today! This will be where you will fill in your mailing information, pay for shipping, VAT and add-ons. Today we are going to go over everything you need to know about BackerKit.
For those of you who may not know, BackerKit is a tool used by backers to adjust their pledge details. The process is pretty straightforward:
- You will receive an email from BackerKit (you may want to whitelist backerkit.com).
- A link in that email will send you to your BackerKit profile for Where's My Ride.
- From there you can upgrade your pledge level, pay for shipping, pay for taxes and add optional add-ons to your rewards.
- You will also be asked to provide your mailing address (which you can change at any time until we lock down addresses for shipping).
The emails from BackerKit will roll out over the next few days. BackerKit has a creator-side feature called the Smoke Test, where a random percentage of backers are sent their invite emails first, letting us and BackerKit troubleshoot any problems before the remaining folks log in to the pledge manager. Basically, we get to run a little quality assurance before the flood gates open.
If you have not received an email from BackerKit by Thursday, Jan 12, please send email to [email protected] so that we can help you out!
When you log in to BackerKit, you will be asked a few pledge questions, then you will see your "cart". The initial contents of your cart will be whatever you pledged for in Kickstarter.
You will be able to order add-ons and pay for them, as well as shipping and taxes, via credit card. Like with Kickstarter itself, BackerKit does not charge your credit card until we lock orders down later in the process. (We don't know exactly when that lockdown date will be yet, but it will likely be sometime in April or May.)
So, to recap:
- You'll be getting an email from BackerKit soon.
- If you don't receive such an email by Thursday, Jan 12, please contact [email protected]. (Don't post here, we'll just tell you to email support!)
- When you get the email, follow the link to answer pledge questions, pay for shipping and taxes, and provide your address.
- Your credit card won't be charged until later.
If you have any questions, please let us know, either in the comments or to [email protected]. Thanks!